Last Updated: 15th Jan, 20226

1. Introduction

Welcome to Eliterides.ng (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our car rental services through our website, mobile application, or other platforms.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Date of birth (for age verification)
• Government-issued ID (driver’s license, passport, etc.)
• Payment information (credit/debit card details, billing address)
• Profile photo (optional)

2.2 Booking Information

• Pickup/drop-off locations and times
• Vehicle preferences and selections
• Rental duration and pricing details
• Special requests (child seats, additional drivers, etc.)

2.3 Technical Information

• IP address
• Device type and browser information
• Cookies and usage data
• Location data (with your permission)

2.4 Communications

• Customer service inquiries and feedback
• Survey responses
• Marketing preferences

3. How We Use Your Information

We use your information for the following purposes:

• To process and manage your bookings
• To verify your identity and driver eligibility
• To process payments and prevent fraud
• To communicate booking confirmations, updates, and reminders
• To provide customer support
• To improve our services and user experience
• To send promotional offers (with your consent)
• To comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Drivers/Service Providers: Necessary details to fulfill your booking
• Payment Processors: Secure payment handling partners
• Insurance Partners: For rental insurance coverage
• Legal Authorities: When required by law or to protect our rights
• Affiliated Partners: With your consent for special offers

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for data transmission
• Secure payment gateways
• Restricted access to personal information
• Regular security assessments

6. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Booking records are typically retained for 5 years for legal and tax purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable
• Request data portability

To exercise these rights, contact us at [insert email address].

8. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve functionality
• Deliver relevant advertisements

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Eliterides.ng
Email: info@eliterides.ng
Address: Lagos, Nigeria